Legal
General Terms & Conditions
These General Terms and Conditions (GTC) apply to all contracts for consulting, development and training services between Intrasap Consulting GmbH (the "Contractor") and its clients. They are directed exclusively at entrepreneurs within the meaning of § 1 of the Austrian Commercial Code (UGB).
1. Scope
These GTC apply to the entire business relationship, including future orders, in their respective current version. Deviating or supplementary terms of the client only become effective if expressly acknowledged by the Contractor in writing.
2. Subject matter & services
The subject of the contract is the SAP consulting, development and training services described in the respective offer or order confirmation. The individual service description is decisive for the type and scope of services. Unless expressly agreed otherwise, the Contractor owes diligent performance, not a specific economic result.
3. Offer & conclusion of contract
Offers by the Contractor are non-binding. A contract is concluded upon written order confirmation or with the start of service provision. Ancillary agreements and amendments require written form (email is sufficient).
4. Client cooperation
The client provides all information, system access, contacts and resources required for the provision of services in good time and ensures suitable test and system environments. Delays resulting from insufficient cooperation are not attributable to the Contractor.
5. Performance & deadlines
Services are provided in accordance with the recognised state of the art — remotely or, by agreement, on-site. Stated dates are only binding if expressly agreed in writing as fixed dates. The Contractor is entitled to engage suitable subcontractors.
6. Fees & payment
Unless otherwise agreed, billing is based on actual effort at the agreed rates plus statutory VAT. Travel time and costs are invoiced separately. Unless otherwise agreed, invoices are due for payment within 14 days of the invoice date without deduction.
7. Change requests
If the client wishes to change or extend the agreed scope of services, these are coordinated by mutual agreement and commissioned separately. Effects on deadlines and fees are taken into account.
8. Usage rights & copyright
Upon full payment, the client receives a non-exclusive right of use, unlimited in time and territory, to the work results created by the Contractor (e.g. source code, concepts, documentation) for the agreed purposes. Existing know-how, tools and reusable components of the Contractor remain its property.
9. Confidentiality
Both contracting parties treat all business and trade secrets disclosed during the cooperation as confidential and use them exclusively for the purposes of the contract. This obligation continues beyond the end of the contract.
10. Warranty
The Contractor warrants the contractual provision of the services. Defects must be reported in writing without delay once they become apparent. In the case of a justified complaint, rectification is carried out first within a reasonable period. The warranty does not extend to defects resulting from changes, interventions or improper use by the client or third parties.
11. Liability
The Contractor is liable for damages only in cases of intent and gross negligence. Liability for slight negligence is excluded — except for personal injury. Compensation for consequential damages, loss of profit, loss of data or indirect damages is excluded. Liability is limited in amount to the respective net order value. The client is responsible for adequate data backup.
12. Term & termination
Contracts of indefinite duration may be terminated by either party in writing subject to a reasonable notice period. The right to extraordinary termination for good cause remains unaffected. Services already rendered must be remunerated in any case.
13. Data protection
Personal data is processed in accordance with the GDPR. Insofar as the Contractor processes personal data on behalf of the client, a data processing agreement pursuant to Art. 28 GDPR is concluded. Further details are set out in the privacy policy.
14. Final provisions
Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The competent court in Vienna is agreed as the place of jurisdiction. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected; the invalid provision is replaced by a rule that comes closest to its economic purpose.
Last updated
July 2026